On an evening after getting my new job my husband's car broke down. Sabbans was open when we needed a car and they were close by. My husband rented the car. When the “contract” was signed my husband tried to hand Nano our insurance information which he stated he did not need. My husband hot and sweaty from having to walk there took the keys and came to pick me up. On the second day the red cavalier needed to be jumped in order to start. My husband was looking for work and I was at work from 9 to 7pm. Knowing we could not deal with the issue till the weekend we continued it’s use. The following day it needed to be jumped again. Then the following Saturday the car needed to be jumped again. This time at our home we started up up our broken Nissan sentra to get the car going. A strange man entered our garage uninvited while we were doing this. I was on high alert. Not only was he a stranger who entered a part of our dwelling uninvited but he was staring at my teenage daughters in the back of the car.
I asked him if he needed help he said he was there to repo the car because it was late. My husband grabbed his paperwork out of his wallet and shoved it at the man telling him. No it wasn’t late that we had rented it on a Tuesday and was to be returned on Tuesday. The man called his boss to tell him he saw the paper work. At this point my husband tells him that the battery keeps dying on the car and that we have had to jump it all week and it has been a huge disportment. The guy got off the phone and tells my husband to give it a few moments and the car will start on it’s own.
This is where we find out that not only did they try to take a car away early after paying for it for the week. But during the time we had the car they had been intentionally shutting it off.
On Tuesday my hubby turned the car in and told the man that he would like to rent again but our experience was bad. So the man brought around a different car and said this would make up for it.
It almost did. We went the whole week with no issues. The day we went to drop it off the check engine light came on. I printed out our bank statements because I saw that they took 2 deposits instead of having the first one roll over which is what we were told. Would happen. I figured it was a clerical error and showing them would fix it.
Boy was I wrong. We walked in the manager refused to even look at us. He handed us an estimate of charges stating that only 20$ would be put back into our account. They charged us over 129$ they charged us almost 200$ for insurance. When my husband told him we had insurance and showed him the card he said that it needed to be a piece of paper and a declaration. My husband went to call our insurance company at which point the manager kicked him out of the office stating he could not make a cell phone call because it would mess up his card reading machine. After my husband was done and the insurance company faxed over the paper work I approached the office door covered in sweat and head pounding from the heat hoping to get in the air conditioning. While my husband was concluding the call at which point the manager came out pf the front door screamed at me and told me he had no business with me only with my husband and that I could wait out by the road on the curb and he was trespassing me. I told him I wanted to make sure that the insurance company had sent over the paper work. He told me to leave again. At which point I reminded him that Arizona is a community property state and the man he had business with is my husband. He said he didn’t care. I started crying and explained to him that I wanted the mattered cleared up I needed the original paper work we signed and that he was going to make me late to work. He said I had everything I needed and to get out. He walked into his office and locked the door. My husband tried to enter and could not gain access because of the locked door.
I called Phoenix PD who sent out 2 officers who were amazing and nice. They told me that they have constant problem's with this establishment. He asked why we rented there. I told him we would have rented some where else but the truth was our car had broken down late in the evening and they were open. I explained to the officer we were just checking on our paper work and wanted to know if the insurance company sent over proof of insurance and that we needed the original paper work so our insurance Company could at the very least reimburse us. They thought that sounded like a reasonable request. Although a civil matter they decided to do me a favor and asked the manager them selves. The manager told them no comment and to get out.
When we came home to phone our bank of fraud we found our bank account drained and over drawn.
Do not rent from them no matter what they are a fraudulent company that has never been held liable because no one wants to fight them.
My bank will be reimbursing us the entire cost and Visa will be going after them.
Please do not rent from them. If you are seriously desperate Go to Budget and get a truck. It may seem ridiculous but they give pretty good gas and they do better business.
In addition to the money issues their cars have been smoked in have squeaky breaks. They are also rude and haven’t the faintest idea what costumer service is.
Review about: Car Repair.