Bonita K Dbz

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Verified Reviewer
| map-marker Phoenix, Arizona

Customers BEWARE!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This place is disgusting with a man that claims he is the owner with very poor customer service. He is the kind of person that does not care how the customers or the public see him. I am in the process of getting my nephew a drivers license for the first time. So I was calling around to find a rental that did not take a major credit card. I came across this place of business, and they quoted me $104 for the day which includes tax, insurance and everything else you need to rent a car. He said I need to put a $250 security deposit down and the fees will be deducted from the security deposit when we bring it back. Just to let everyone know that is how they rip you off. I had to call this company back 3 times to ask about the insurance to be included and the guy snapped at me the last time saying that I had told you three times now because I took your call each time yes. Which is a bold face lie because 2nd time I called it was a completely different person. Someone with a gentle friendly voice. I will never go back to the place again or refer this place to any friends, neighbors or acquaintances. Ok, so we finally go there to rent a car. The guy tells us the security deposit will be $300. I said what. You had quoted me $250. He asked when are you bringing it back. We told him we could before the close of business that day. He said ok I will take $250 for the security deposit. Every 3 calls I asked them to make sure the SD was $250. So that was the first lie, from this company. Well, we take the car. It is in our possession for a little under 3 hours. When we first leave the rental place we get on the highway and another vehicle had thrown a little pebble at the rent a car window. Not even noticeable. When we bring the car back the guy that inspects the vehicles was running out to inspect it because saw family pulls in with the car. He was coming in to tell the guy behind the counter that everything was good to go. That is how little the ding was from the rock. But my mother being an honest person told him what had happened. He then sent his worker who inspects back out and came back in and told him it was barely noticeable. Well, long story shorter I only got $46 back. He and my brother got into a verbal altercation because he was ripping me off. It ended with him yelling *** you at my brother and my brother leaving the building. Then after my brother left the rental car building. The guy starts yelling at my mother saying I will not do any business with you until he gets off my property. Yes, he was yelling at my mother. My mother was not going to take that and started yelling back at him and then left the building while he was yelling all sorts of profanity at her too. He then tells me after giving me the $46 back that you can call Monday to see if you get any more money back but if you bring him or her to my property I will not do business with you. They are my ride. I don't drive, I don't have a vehicle, and I don't even have a passion to drive. But I know that he planned on keeping my money. I took the $46 but before leaving the building, I calmly said: just to let you know, when I get mad I am worst than them. I was only talking not yelling, not giving attitude, just making a statement. He starts yelling at me *** YOU, GET THE *** OUT OF HERE, ALL YOU GET OFF MY PROPERTY. I have experienced bad customer service before but this one is by far the worst.
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Loss:
$100
Pros:
  • No major credit cards needed
Cons:
  • Get ripped off
  • Owner or front desk worker
  • Dont get a selection

Preferred solution: I want all my deposit back besides the car fees for the day. But that wont happen. I don't have a license or a vehicle. So no way to get there because brother and mother are not able to go back.

Anonymous
map-marker Scottsdale, Arizona

Rental Car Fraud Review

This company is a piece of *** they are very rude i had a car for 3 days and was charge 250 dollars and the fat guy is rude as *** i wanted to {{Redacted}} i will invest all my time and energy and sue this company i want stop till they are close
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Reason of review:
Pricing issue
Anonymous
map-marker Mesa, Arizona

BAD CUSTOMER SERVICE!!!

I rented a car from the East McDowell location and the service was HORRIBLE.. They Do Not Have ANY customer service knowledge whatsoever. The first car they gave me was a piece of ***.. It drove rough but after the check engine light came on was worse. I called the location to try to exchange it and they were rude about it then told me to check the gas cap AND HUNG UP ON ME.. So I did when I got to work and it was tight but after work on the way home it kept trying to die.. I then called them back and they said to bring it back in.. At the end when I dropped off the second car I was charged for insurance even tho I have full coverage.. I went back several different times trying to prove that I already have insurance but each time they would tell me that they needed this or that and then finally telling me TOO BAD. I WILL NEVER rent another car there again!!! I DO NOT RECOMMEND renting a car from them..
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Yechiel Rpu
map-marker Phoenix, Arizona

The worst nastiest cars, people and service I have ever encountered

They didnt disclose fees ect..... when we returned the vehicle we paid cash and cash deposit, we were supossed to get our cash deposit back but all of the sudden we owed money!!! The "ken doll looking wanna be" was beyond rude and the larger man was just as nasty. They lie and steal your money. Not only did they start screaming at myself but they also were extreamly nasty to my female friend. We had the car for a week and it was the cheapest one for 129.00 but it ended up being 380.66 HORRIBE< VILE, RUDE, NASTY, DISGUSTING DIRTY
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Loss:
$100
Cons:
  • Theives
Reason of review:
ALL OF THE ABOVE

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

I rented a vehicle from this company and the transmission was going out. while driving the whole excel and tire came off of the vihecle!

DO NOT RENT FROM THIS COMPANY!!!!!!!!!!!!!! I rented a car from this company. I told them that I will be needing this vehicle for a week and would be traveling long distance. The car was a piece of *** The transmission was going out in the vehicle. It would *** really hard while driving. I'm no where near done. While driving the right excel and the whole tire came off! The whole thing! Scary! I was driving!. I could have died! Its get worse. So I call them and tell them what happened....of course I'm upset. I have a plane to catch in phoenix and I'm all the way in the grand canyon. The manager gets upset with me and refuses to talk to me! Tells me to get on a shuttle back to phoenix, which isn't cheap. I had to front all taxi and shuttle cost. And then he (the manager) tells me that they will look into getting my money back after they do a full investigation on the vehicle to determine rather or not it was my fault! I have still not heard from these people. I currently have a pending law suit against them. DO NOT RENT FROM THIS COMPANY!!!!!!! horrible service. horrible business!!!!!! My last day on my trip was destroyed because of them!
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Loss:
$869
Anonymous
map-marker Gilbert, Arizona

Worst customer service I've ever encountered!!!!!!!!!!!!!

This place is horrible. My friends came into town from CO and rented a car from this place so that I didn't have to drive them around. First, there is supposedly a courtesy shuttle from the airport - that didn't happen. Had to pay for a cab. They got a 1994 Chevy Impala (listed on the key tag as a 1944 Impala). The interior was stained and burned by cigarettes (even though they were assured this was a non-smoking vehicle) while the outside was dented and scratched up. It was cheap though, and so they took it anyways. It started leaking oil all over my driveway the day they arrived and my friends said the transmission was slipping while driving it. The next morning, the tire was flat. No big deal, that can be changed, right? Not when the car doesn't have a tire iron or a crank for the jack. We called to ask what to do and were told "Just fix the tire and bring it in. The tire is your responsibility so figure it out". When we tried to explain WHY we couldn't change the tire, the person on the phone said "It's your problem. Find someone to help" and hung up. Upon calling back, we received the same amazing customer service, being told "It's not my problem. Figure out how to get the car down here and we can switch it out for you. There's nothing we can do" and hung up again. The third time we called, a different person answered, apologized and told us if we could fill up the tire and get it there, they would take care of everything, including reimbursement for the 2 days and cancellation of the rental agreement. At this point, they'd already gotten a new rental car. After getting to the business, the employee working the front desk (I assume the same one from the first 2 phone calls) berated my friends, told them they were idiots, refused to help with anything, referred to my friend's tattoos as "prison tattoos" and said he looked like a convict. While trying to resolve the issue, they were told that they needed to leave the premises immediately before the cops were called because they were "trespassing" and that they could take the issue up with their credit card company but they were being charged for the full week of rental after only having the car for 2 days. This company is a joke, the employees are completely rude and arrogant, their cars are disgusting. I don't know how they can stay in business when they treat customers this way. Apparently they're only nice and friendly before you get one of their POS cars that start falling apart.
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Loss:
$300
Reagyn Bxv
map-marker Phoenix, Arizona

Stay Away

Terrible is all I have to say. Van was a piece of junk. Had to use a knife to unlock passenger door. We feared doors would fly open at any moment. Seat belts stayed locked and nearly choked out passengers. Dirty, broken parts, stains, burns yet they charged us a cleaning fee. Oh the fee's, $99 turned into $280, what a joke. While going up hill the engine sounded like it was going to explode. Van was given to us on empty, but when we returned with more gas no discount was given. Completely rude when we asked about extra charges. Sincerely, stay away from these dangerous vehicles and crooks. 0 stars.
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Ranada Wcx
map-marker Phoenix, Arizona

Do not go here!

On an evening after getting my new job my husband's car broke down. Sabbans was open when we needed a car and they were close by. My husband rented the car. When the “contract” was signed my husband tried to hand Nano our insurance information which he stated he did not need. My husband hot and sweaty from having to walk there took the keys and came to pick me up. On the second day the red cavalier needed to be jumped in order to start. My husband was looking for work and I was at work from 9 to 7pm. Knowing we could not deal with the issue till the weekend we continued it’s use. The following day it needed to be jumped again. Then the following Saturday the car needed to be jumped again. This time at our home we started up up our broken Nissan sentra to get the car going. A strange man entered our garage uninvited while we were doing this. I was on high alert. Not only was he a stranger who entered a part of our dwelling uninvited but he was staring at my teenage daughters in the back of the car. I asked him if he needed help he said he was there to repo the car because it was late. My husband grabbed his paperwork out of his wallet and shoved it at the man telling him. No it wasn’t late that we had rented it on a Tuesday and was to be returned on Tuesday. The man called his boss to tell him he saw the paper work. At this point my husband tells him that the battery keeps dying on the car and that we have had to jump it all week and it has been a huge disportment. The guy got off the phone and tells my husband to give it a few moments and the car will start on it’s own. This is where we find out that not only did they try to take a car away early after paying for it for the week. But during the time we had the car they had been intentionally shutting it off. On Tuesday my hubby turned the car in and told the man that he would like to rent again but our experience was bad. So the man brought around a different car and said this would make up for it. It almost did. We went the whole week with no issues. The day we went to drop it off the check engine light came on. I printed out our bank statements because I saw that they took 2 deposits instead of having the first one roll over which is what we were told. Would happen. I figured it was a clerical error and showing them would fix it. Boy was I wrong. We walked in the manager refused to even look at us. He handed us an estimate of charges stating that only 20$ would be put back into our account. They charged us over 129$ they charged us almost 200$ for insurance. When my husband told him we had insurance and showed him the card he said that it needed to be a piece of paper and a declaration. My husband went to call our insurance company at which point the manager kicked him out of the office stating he could not make a cell phone call because it would mess up his card reading machine. After my husband was done and the insurance company faxed over the paper work I approached the office door covered in sweat and head pounding from the heat hoping to get in the air conditioning. While my husband was concluding the call at which point the manager came out pf the front door screamed at me and told me he had no business with me only with my husband and that I could wait out by the road on the curb and he was trespassing me. I told him I wanted to make sure that the insurance company had sent over the paper work. He told me to leave again. At which point I reminded him that Arizona is a community property state and the man he had business with is my husband. He said he didn’t care. I started crying and explained to him that I wanted the mattered cleared up I needed the original paper work we signed and that he was going to make me late to work. He said I had everything I needed and to get out. He walked into his office and locked the door. My husband tried to enter and could not gain access because of the locked door. I called Phoenix PD who sent out 2 officers who were amazing and nice. They told me that they have constant problem's with this establishment. He asked why we rented there. I told him we would have rented some where else but the truth was our car had broken down late in the evening and they were open. I explained to the officer we were just checking on our paper work and wanted to know if the insurance company sent over proof of insurance and that we needed the original paper work so our insurance Company could at the very least reimburse us. They thought that sounded like a reasonable request. Although a civil matter they decided to do me a favor and asked the manager them selves. The manager told them no comment and to get out. When we came home to phone our bank of fraud we found our bank account drained and over drawn. Do not rent from them no matter what they are a fraudulent company that has never been held liable because no one wants to fight them. My bank will be reimbursing us the entire cost and Visa will be going after them. Please do not rent from them. If you are seriously desperate Go to Budget and get a truck. It may seem ridiculous but they give pretty good gas and they do better business. In addition to the money issues their cars have been smoked in have squeaky breaks. They are also rude and haven’t the faintest idea what costumer service is.
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Loss:
$700
Anonymous
map-marker Phoenix, Arizona

Saband scammed me for $300

I had a month rental, all seemed OK till I went to return the car back to them! Hidden fee's, changed the contract after I left. Refused to refund my money called me EVERY NAME IN THE BOOK!!! Threatened to have me arrested... the list goes on and on. I have never been treated so rude by anyone ever! These guys are the biggest scammers I have ever seen! I called my bank and filed fraud charges so they won't get their money from me!! You have been warned, stay away from them as they will scam you too!!!!
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Loss:
$400
Anonymous
map-marker Phoenix, Arizona

DO NOT GO HERE!!!!!!!!! WARNING

Rented a car from here on Christmas eve, the man behind the counter ran my debit card before I even picked out a car!!! I agreed to $129 a week + 20% for taxes, rented the car for two weeks. Upon returning the car I was told I owe and additional $73 and they were keeping my deposit because I returned the car two hours late which I called and gave them a heads up. $573 was my total after all their hidden charges. I provided my own insurance and they still charged me for sabans insurance and refused to return my money. He even threatned to call the police on me! Horrible, *** bag customer service. The car was *** I had to open the gas tank with a stick! I'm reporting this business to the BBB and have already contacted an attorney. He also refused to give me a copy of the break down of charges. This company has pages and pages of poor reviews do your research
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Loss:
$573
Anonymous
map-marker Phoenix, Arizona

Got scammed by these Frauds!

This business is obviously fraudulent they double charged me and the car was horrible! I was told the car would be $159 a week + 19.55 tax and no hidden fees. I declined the insurance. They charged my card for $400!! They have a "F" rating with the BBB and I will be contacting the AZ atty general. I hope this company gets shut down! The car had no heat (and it was 17 degrees!) it shimmied all over the highway had no power, trunk was completely ripped apart. The car shocked you YES electric shocked you to the point of it hurting!
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Loss:
$210
Coz C
map-marker Phoenix, Arizona

Sabans Rent a Car: Now Phoenix Rent a Car

Ripped off by these thief's. Now even more exposed for their fraudulent ways. More people need to file complaints with the AG's office so they will get off their lazy butts and take action. Otherwise business like this will contimue to fraud customers with the AG's blessing. Send your complaints to the Arizona Attorney Generals Office Attorney General Office Phoenix Office 1275 West Washington Street Phoenix, AZ 85007-**** 602.542.5025 800.352.8431 Stop Sabans from doing this to others ! http://www.azcentral.com/12news/consumer/articles/2012/06/27/2012****Saban-Rent-a-Car-Complaint-0628****.html
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Loss:
$300
Anonymous
map-marker Phoenix, Arizona

Refuses to pay me wages earned

Saban's Car Rental in Phoenix Arizona rents sub-standard cars. I was a mechanic for them for 6 weeks. They would not allow me to make repairs to cars which I felt were necessary for the safe operation of the vehicle. They endanger consumers due to this negligent practice. They do not adhere to federal law regarding verification of an employee's legal right to work in this country, they did not even as for my picture ID or Social Security Card. After working there for 6 weeks, during which time they deducted no taxes or FICA, they presented me with an Independent Contractor's Agreement, and attempted to force me to sign it. This position does not meet the legal requirements for an Independent Contractor, as a matter of fact, according to IRS regulations, this position does not meet one single criteria for an Independent Contractor. When I was let go because I wouldn't sign the Independent Contractor Agreement, they then refused to issue me my final check. After 4 days they finally paid me a portion of the entire amount due, but they held $375 of my earnings. I have filed a claim with the Labor Board, but I want to let consumers know about Saban's unsafe repair practices.
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Anonymous
map-marker Conway, South Carolina

Added bogus charges and fees non disclosed.

Phoenix car rental is the same as Sabain car rental. They quote you a great rate. Then put you in a death trap and add extra fee's. They charged me $200 over the quote. They also do not tell you when you make the reservations that it is rent a broken down banged up nasty unsafe car. I could have paid $647 with Hertz with all taxes included if I wanted to pay for an airport shuttle to Scottsdale.This company also goes by sabian car leasing. please beware of:http://rentacarphoenix.com/rent-a-car-phoenix-services.html
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1 comment
Guest

they screwed me too but i will get even

mcestrada
map-marker Phoenix, Arizona

Saban's was a horrible experience. The owner called me a *** and tried to hit me.

I rented a vehicle from them for 3 days. When I took the vehicle, they didn't put how many miles it had on it when I left in the contract, it was a $99 a day rental. For day, NOT for miles. Upon returning the vehicle, they tried to say that I drove it more than 2000 miles and owed them $1900! When I refused to pay and told them that if they charged it to my bank I would have the payment cancelled, the OWNER began to threaten and curse at me! He made several very crude remarks about me and my husband. He locked my husband and I out of the building and refused to speak to me, saying that he was filing felony charges for nonpayment. He has already taken $800 out of my bank account. This is the most unprofessional, rude, vulgar, and dishonest establishment I have EVER done business with, and I will NEVER return. I have already hired a lawyer and am working on a civil suit. I have also contacted the local news. I highly discourage usage of this company. Enterprise is who I use now, and they are much better!
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Loss:
$1900
7 comments
Guest

Rented a car for 1 week at a base price of$129. The car was a piece of *** and shimmied on the highway.

I used it for one week and upon returning it was charged $316 for the week. They said the $17 tax was calculated daily and not for the week. When I tried to get some answers as to why they were not forthcoming of this fact the Owner immediated got hostile and threw me out.

I did not raise my voice nor cuss but he sure did. COMPLETE FRAUDS!!!

Guest

Total rip off, they steal your money, lie to you and then threaten you with violence when you complain.

They have changed their name to Phoenix rent a car, beware, same company now fraudulent under a different name.

Guest

wish I had read this before I rented there, they try to hit me with a baseball bat!

Guest

SABAN rental car steals innocent people's money in the name of rental car business. The owner is nothing but a thief who steals people's money. He stole $550 from my credit card when I returned his filthy car in less than 24 hours.

Guest

Note: The web site of the new name for Saban's is : rentacarphoenix.com/ This needs to be passed along also.

Guest

I had the same terrible experience. Threats, temper tantrums, inflated prices from what was promised and a vehicle that was almost 10 years old and unsafe.

Saban's or Phoenix Car Rental needs to be out of business now. Spread the word to everyone on facebook or twitter and have them pass it on. I had my 78 year old Father-in-Law with me and he had just had a heart attack, so I couldn't fight back at the time.

The credit card company is now involved. DO NOT RENT FROM THEM, PLEASE.

Guest

I wish I had read this before I rented there. I just had a dirty van, but was met with the same brash tactics. How do they stay in business??

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